We pride ourselves on our high customer service.
But don't just take our word for it, read our customer reviews below.
Shirley BroughI bought a car last month and am extremely happy with the vehicle. Everyone there were very friendly and helpful, no pressure to purchase and was left to take my time looking the car over. I did however have a problem with the seal on an alloy but Chatfield paid for this to be put right. All in all a brilliant experience and would most certainly recommend.
Marie KFirstly, they are all really really nice people/family.
We recently bought a Hyundai Santa Fe from Chatfields.
Viewing and buying the car was trouble free.
They left us to look at what we wanted on our own and we approached them when we needed to ask questions... Perfect.
We were there a few hours starting up different cars, no pressure whatsoever, and even when I couldn't decide they said no problem to have a think then come back.
Buying was easy, part exchanged our car too and had a 3 months warranty on the Hyundai.
We had a few problems with it, not Chatfields fault in anyway, just an older car, they couldn't do enough to help, I just dropped the car back, they gave me a car to use to keep me on the road and replaced parts with new guaranteed parts.
They even replaced a wiper blade without me even mentioning it or realising it wasn't that good, he just said.... I've replaced that as I noticed the rubber was going..... How good is that!
Basically I will definitely be buying from there as my first choice from now on.
I've bought cars obviously for many years and never really wanted to return to buy from the same place but this has been outstanding service and lovely people.
Peter SmithsonTravelled from Cheshire to view a car. The service was terrific and very friendly, nothing was too much trouble. I bought the car and it has been great value for money. I would have no hesitation in buying from them again.
Steven KerrVery happy with my purchase and the overall level of customer service. Had a slight issue with a faulty sensor, however this was swiftly rectified and paid for by Chatfields. Every staff member I came into contact with was very friendly, helpful and informative, so all in all I am very satisfied with the experience and I would highly recommend anyone to use Chatfields.
abbzAbsolutely thrilled with the experience from start to finish. Everyone was extremely friendly and helpful. 100% worth the time and money.
denisovanGood dealer, friendly and helpful service. Recommended.
Zoe KillianPurchased my car 4 years ago and I love it. Would deal with again, thank you very much. Excellent honest car dealer.
Paul MillingtonGood people. Adding to that I was pleased with my purchase (nice car) , full m.o.t full service and a few problems that were uncovered in the service were put right before I drove the car away. Will recommend this garage.
Margaret WilliamsBrilliant family company and brilliant car,nothing was too much trouble.
Delivered to our home 39 miles away due to disability.
Daniel LincolnFantastic place amazingly helpful got finance and car or sorted in a few hours been there for most cars in the family and will continue to do so
Paula StoneCannot praise this family company enough.from start to finish they made me feel so welcome I actually bought my car without even seeing it.(stupid I know) I searched for over a year and I'm so glad I chose these lovely people would definitely recommend them I would buy from them again without hesitation.,....nice cup of coffee too.
TraceyI bought a car from Chatfields Cars and although I was very nervous and worried about paying out a large sum (for me anyway) on a second hand car, I must praise Chatfield Cars. I had to return the car recently under warranty and must say I was pleasantly surprised at the no quibble, no questions approach to my problem. The problem was sorted out efficiently and quickly without any further issues, to the point where I was given the number of the mechanics to put my mind at ease as I wanted to double check that everything that was needed, was completed. I couldn't be more satisfied. And I absolutely love my car! Thank you so much to Alan (you kept your promise not to let me down!), Gwyn & Michael.
Neil StatonVery helpful and friendly
Padriac GoodwinTestimonial :Where do i even start, First time buyer direct from anyone other than family/friends, so as expected i was very nervous. Saw this beautiful Seat Ibiza at Chatfields, and they arranged for me to come and see it and test drive with in 24 hours of the first email. I purchased the car on the saturday, getting 12 months MOT on it, and was available on the tuesday. What an absolute credit they all are, they honestly could not do enough for me, i am so grateful, they were never pushy, took everything in to consideration even down to the little things like helping me get to site from the station, i honestly can\'t thank them enough! Albeit i don\'t want to have to get one for a while, i will definitely be returning to them in the future, thanks again everyone!
Gareth JonesTestimonial :Purchased a vehicle which was involved in an accident a few weeks later. Requested a like vehicle was found which was done so and prepared for sale with no problem. An initial issue was sorted with no question or fuss. Full confidence in this firm.
Testimonial from :Richard Henderson
Testimonial :Purchased a Fiat 500L from Chatfields. Super little car. The aircon wasn\'t working and was put right under their 3-month warranty; no problems. Good people with whom to to do business. Family business. Trustworthy.
Testimonial :Recommend a visit, very friendly family run garage, had a good deal and immaculate car (and was picked up from Penkridge station on collection day!) Thanks Alan and Michael. Regards Trevor Yapp
Barry SouthallFriendly and very helpful.
Testimonial :The team at Chatfields were friendly and professional which made purchasing our new car an good experience. It\'s our second purchase from this established local dealer.
Source = www.chatfieldscarsltd.co.uk
Dennis westwoodFirst rate experience. Everything dealt with for us nothing was too much trouble . A very nice family business a pleasure to do business with them. Thankyou
Kelly GriffithsNeeded a bigger car for our recently growing family, these guys were the best! So helpful and friendly without being pushy. Which made for a refreshing change when car shopping! Got our car and all was ready for collection within a few days! After having the car for a couple of weeks I noticed the air con wasnt letting out much cold air. Phoning Charfields up about it they were as helpful and friendly as they were when went to look for a car and got me sorted with a garage to fix the problem in less than 24 hours from my call and at their expense! Amazing service and most certainly the place I will be going to for any cars in the future!
Hazel Broadiei absolutely recommend this dealership. They are such lovely trustworthy people who care about their customers. They are not pushy & they are honest about the cars they sell and the lady guided us through everything. All documents for the cars are neatly kept you get a 3 month guarantee with them which includes loads and the cars are so nice for second hand. They also made sure the car was serviced and MOT & they fix any issues before they hand the car to you! A lovely family run business it was well worth the journey as we now have a lovely new car at an amazing price.
We also want to thank you as you knew about the troubles we have had with a dodgy car dealer a few weeks before and you were so reassuring and thoughtful throughout the whole process and made the decision to buy from you so easy and stressfree thanks again !
Charlotte WilliamsBrought my car from Chatfields a few weeks ago now and still running perfect! Absolutely lovely family and was a pleasure to buy from them, really helpful and i was kept up to date with the finance application before picking my car up. Will definitely be popping in to say Hi next time im passing.
CraigBrilliant customer service, kept me up to date all the way through the process rite up to the moment i left. Would highly recommend to anyone and will definitely be going back again.
SaraReally nice people, helpful but not at all pushy.
Toni ReedHi Alan, Gwyn and Michael,
I just wanted to let you know how delighted i am with my new car. As predicted the traffic was quite bad on the journey back to Somerset, but the little Fiat 500 was smooth, comfortable, quiet and extremely economical.
I am looking forward to many years of driving my little italian job with doggies in the back!
It was a pleasure doing business with you all, and so i just wanted to say thank-you.